Q & A

Q. What's the difference between plugging one and two USB connectors while using the USB double-headed cable (Y type cable)? Is there any negative affection on plugging only one USB connector?

A.For high power consumption external USB device, like hard disk, we provide a double-headed (Y type) USB cable to obtain enough power. Basically with our 2.5" external enclosure products, you need to plug only one USB connector (the first one with main cable). Some computers don't provide enough USB power, or some hard drive with high rotation speed may need more power supply; in those cases you will need to use both of the connectors or even an external DC power supply.

Q. What if I lost the RFID sensor key chain?

A.There are two RFID sensor keys enclosed in the package, and you need to activate the two keys in the encryption procedure at the first time. If you lost one of them, you can still use another one to decrypt the E08 external disk as long as you have setup the encryption; but you cannot setup the encryption on a new hard drive. If you need a new one, please contact our service persons.

*The two keys are uniquely with your E08 external enclosure, we cannot provide the third one if you lost both of them. Your data will be locked in the hard drive and is unable to access, Please backup data immediately if you lost the first key.

Q. Can I install and encrypt another hard drive with E08 RFID external enclosure?

A.Yes you can, and the setup procedure is the same. But E08 RFID enclosure supports at most three different hard drives with RFID secure function, if you try to setup encryption on a fourth hard drive with E08, it will give off a consistent "bip" warning sound and doesn't work. There will be no limitation in using as a normal external hard disk.

*If you need to re-encrypt the hard drive, please delete and partition it again with other external enclosure, then install it to the E08 RFID external enclosure to setup the encryption. Please make sure to backup all the important files before deleting and redo the partition.

Q. Why can't I see the external drive in the "File Management" after successfully setup the encryption?

A.You need to setup the partition and formation of the hard drive. Please see the partition setup procedure.

Q. Why do I need to use the RFID sensor key after removing the E08 external hard drive and connecting it again, even I have setup the encryption?

A.The setup procedure is not complete until making the partition and formation.

Please setup the encryption and partition again.

Q. Why can't I access the secured hard drive on other external enclosures?

A.You have to access the secured hard drive only with E08 external enclosure. This is to protect your data from being stolen by others.

Q. How to access the encrypted hard drive if the external enclosure is broken?

A.You have to buy a new E08 external enclosure, install the encrypted hard drive into the enclosure and setup the encryption with original two RFID sensor keys again.

The external disk is ready to work when the LED changes to green color.

Q. When fail in setting up RFID encryption, the E08 external enclosure takes long time to respond?

A.When fail in setting up RFID encryption three times with any of the sensor key, the E08 enclosure will be idle for three minutes.

Relatively, it will be idle for five minutes if accumulative errors reaches to six times; ten minutes if nine times. The LED indicator will flash every one second in red during idle period. After the idle time, the LED will flash as encryption awaiting mode.

Q. When using the sensor key to encrypt the E08 external drive, the hard drive doesn't respond the setting?

A.When the hard drive is reading/writing data, to protect the data form losing, the encryption by sensor key during this time will be held. The sensor of E08 external drive will be idle in five seconds and the LED will flash in red every one second.

After the idle time (hard disk is nor working), the LED will return to normal mode in green, and is available to setup encryption.